Quality Policy
Our commitment to delivering exceptional products and services that exceed customer expectations and regulatory requirements
Our Quality Commitment
"At Shreedhar Instruments, quality is not just a goal—it's our foundation. We are committed to providing analytical instruments and services that enable our customers to maintain the highest standards of pharmaceutical manufacturing and compliance."
Core Quality Principles
The fundamental principles that guide every aspect of our operations
Customer Focus
We understand and consistently meet customer requirements while striving to exceed their expectations through superior products and services.
Leadership
Our management creates unity of purpose and provides direction that enables people to achieve quality objectives.
Engagement of People
We recognize that competent, empowered, and engaged people at all levels are essential for enhancing quality capability.
Process Approach
We manage activities as interrelated processes that function as a coherent system to achieve consistent and predictable results.
Improvement
We maintain focus on continual improvement as a permanent objective to enhance customer satisfaction and organizational performance.
Evidence-Based Decision Making
We base decisions on analysis and evaluation of data and information to achieve desired results with greater likelihood.
Quality Objectives
Measurable goals that drive our continuous improvement
Customer Satisfaction
≥95%Maintain customer satisfaction rating above 95% through service excellence
Regulatory Compliance
100%Achieve complete compliance with FDA, GMP, and ISO standards
Service Response Time
≤24 hoursRespond to customer service requests within 24 hours
Product Quality
99.9%Maintain product quality standards with <0.1% defect rate
Employee Competency
100%Ensure all technical staff are certified and regularly trained
Process Improvement
QuarterlyImplement continuous improvement initiatives every quarter
Supplier Quality
≥98%Maintain supplier performance rating above 98%
Documentation Accuracy
99.8%Achieve documentation accuracy with minimal errors
Quality Management System
Our systematic approach to quality management
ISO 9001:2015 Framework
Our quality management system is based on ISO 9001:2015 principles, ensuring systematic approach to quality management.
Process-Based Approach
We manage all activities as interconnected processes, from customer inquiry to after-sales support.
Continuous Monitoring
Regular monitoring and measurement of processes, products, and customer satisfaction to drive improvement.
Risk Management
Systematic identification, assessment, and mitigation of risks that could impact quality delivery.
Quality Performance Metrics
Regulatory Compliance
Meeting and exceeding industry standards and regulations
FDA 21 CFR Part 11
Electronic records and signatures compliance
Fully CompliantISO 9001:2015
Quality management systems standard
CertifiedUSP Standards
United States Pharmacopeia compliance
ValidatedEU GMP
European Good Manufacturing Practice
CompliantContinuous Improvement Culture
Our commitment to never-ending improvement in all aspects of our operations
Customer Feedback Integration
Regular collection and analysis of customer feedback to drive service improvements
Monthly customer surveys and quarterly review meetings
Employee Suggestion Program
Encouraging and implementing employee suggestions for process improvements
Quarterly improvement initiatives and recognition programs
Technology Advancement
Continuous adoption of new technologies to enhance service delivery
Annual technology roadmap reviews and implementation
Our Quality Promise
We pledge to maintain the highest standards of quality in everything we do. From the moment you contact us to long after your instruments are installed and operational, we are committed to exceeding your expectations.
Our quality management system is continuously evolving, incorporating best practices, customer feedback, and technological advancements to ensure we remain your most trusted partner in analytical instrumentation.