Privacy Policy

Shreedhar Instruments ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Company Information: Company name, job title, department
• Professional Information: Industry, role, specific instrument requirements
• Communication Records: Inquiry details, service requests, support communications

Technical Information

• IP address, browser type, operating system
• Website usage patterns, pages visited, time spent
• Cookies and similar tracking technologies
• Device information and preferences

We use your personal information for the following purposes:

• Service Delivery: To provide quotes, technical support, and maintenance services
• Communication: To respond to inquiries, provide updates, and send important notices
• Product Development: To improve our products and develop new solutions
• Marketing: To send relevant product information and industry updates (with consent)
• Compliance: To meet regulatory requirements and legal obligations
• Website Improvement: To enhance user experience and website functionality

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Authorized Partners: With manufacturer partners when necessary for service delivery
• Service Providers: With third-party providers who assist in our operations (under strict confidentiality)
• Legal Requirements: When required by law, regulation, or legal process
• Business Protection: To protect our rights, property, or safety, or that of others
• Business Transfers: In connection with mergers, acquisitions, or asset transfers

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection practices
• Secure data storage and backup procedures

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of our relationship with you
• Legal and regulatory requirements
• Legitimate business interests
• Your consent and preferences

Your Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing for direct marketing purposes
• Consent Withdrawal: Withdraw consent where processing is based on consent

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings.

International Data Transfers

If we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "last modified" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: